Shipping policy

 

Shipping Policy


Thank you for shopping with Aller Clair. Below is our shipping information.


 

Processing Time



  • Orders are processed within 2–5 business days
  • Processing time does not include shipping time



Due to being a small, independent brand, our processing and delivery times may occasionally be longer than larger retailers. We truly appreciate your patience and support.

 

Shipping Times

 

Estimated delivery times after dispatch:


United Kingdom

• 2–4 business days


European Union

• 5–10 business days


United States & International

• 7–14 business days


Please note: These are estimates and may vary due to customs, carrier delays, or peak periods.

 

Shipping Costs

 

Shipping costs are calculated at checkout and are based on your location and order size.


Free shipping may be offered during promotions or on qualifying orders.

 

Order Tracking

 

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your package.


Please allow up to 24 hours for tracking information to update after dispatch.


If you have not received your tracking details within 5 business days of placing your order, please contact us at:

📩 allerclair247@gmail.com

 

Customs & Import Duties (International Orders)

 

International orders may be subject to customs fees, import taxes, or duties. These charges are the responsibility of the customer and are not included in the product or shipping price.

 

Delays, Lost, or Missing Packages



Aller Clair is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.


If your package is marked as delivered but cannot be located, please contact your local courier first.


If your order appears to be lost in transit, please contact us within 14 days of the expected delivery date so we can assist you.


Incorrect Address

 

Please ensure that your shipping address is correct at checkout.


Aller Clair is not responsible for orders shipped to incorrectly provided addresses. Orders returned due to address errors may require additional shipping fees for reshipment.

 

Contact Us


If you have any questions regarding shipping, please contact us at:

📩 allerclair247@gmail.com